STUDIO pied des pistes et commerces

😊: Location. 😢: Very poor experience from start to finish. Despite agreeing an arrival time, nobody was there to meet us. The cash deposit (only mentioned after booking) was then taken the following morning at a time that suited them, and they arrived early when we were not ready. Communication throughout was poor. The apartment itself was not properly clean on arrival : floors not hoovered or mopped, visible dust, and very few cleaning materials provided. At departure, €50 was taken from our deposit for “cleaning”, despite this never being mentioned anywhere in the listing, booking conditions or prior communication. We had already courtesy cleaned the apartment for around 90 minutes, and there was no damage. From the moment he paced around the flat the representative ‘Manu’ was shouting and confrontational, which felt like a rehearsed approach. After taking €50 he made inappropriate remarks such as “this is typical English” and “always the English”. He then decided he wanted more cash when we were in the car park. When I said I would call the police after he blocked our car, he responded “go ahead, the police are my friends.” He then continued to delay us and only moved aside after around an hour in total, which was extremely distressing. There had been no issue during our stay (we are middle aged, there to ski). He was demanding cash as he wanted it deep cleaned which included oven and microwave which we hadn’t used. The advert or comms never once mentioned that cleaning was required yet having courtesy cleaned to a good standard I was quite shocked at his verbal attacks and approach. The deposit was taken in cash with no receipt provided, despite being requested. After reading other reviews mentioning similar “cleaning” deductions, this does not appear to be a one-off. I have video evidence of the condition of the apartment after cleaning, as well as the behaviour described above, which I am sharing with Booking.com and the relevant authorities..

😊: Location Bathroom and kitchen. 😢: Beds - bed settee Bedroom being in corridor, front door, bathroom, loo and lounge off it. No natural light.

😊: The location is perfect; 2 minutes from the ski lifts. Getting the keys/ returning them was flawless.. 😢: You need to pay separately for bed linen, towels and cleaning (unless you clean at the end of your stay). Owners don't provide toilet paper either - which should be part of the apartment. Upon arrival, you also need to leave a 600€ security deposit and another 60€ for cleaning..