Stunning beachfront apartment with parking

😢: I am filing a formal complaint regarding my recent stay at Stunning beachfront apartment with parking. We encountered a situation involving financial misconduct and a complete lack of safety standards. The host demanded a €600 security deposit outside the Booking.com platform, insisting on suspicious payment methods. To ensure our safety, we provided the deposit in cash under a verbal and written agreement for an immediate refund at checkout. At checkout, the host intentionally evaded contact, ignored messages, and then aggressively refused to return the cash. They attempted to force us to leave without the money, claiming that we must wait seven days for a transfer. The situation escalated to the point where we had to go to the local French police station for assistance. Only after a police officer officially contacted the host did they return our money. This caused a delay of approximately one and a half hours and significant distress. In addition, the condition of the property was unacceptable. The apartment was in a state of neglect, with stained walls, rotten and leaking windows, dirty furniture, and visible filth, including foreign hair on shelves. I request a full investigation into this host. Their behavior is fraudulent and damaging to the reputation of Booking.com..

😊: The location was perfect. You just crossed the street and you were right at the beach. We also loved the balcony.. 😢: The communication with the landlord was horrid. We were asked to pay a deposit od 700EUR that wasn’t acknowledged in the reservation. When we tried to reach them, it was nearly impossible- we tried booking, WhatsApp and Instagram and they either didn’t respond, or they gave us totally different information. This is not a negative but be prepared to bring your own utilities such as dishwashing capsules or plastic bags for the bins. They were not in the apartment. Also, I know it is common in some countries, and this apartment was not an exception - there was only one big sleeping cloth to share for 2 people. If you want a separate one, you have to use a duvet without bed linen which wasn’t the most hygienic option. If you like to have separate duvets, bring your own spare bed lining. Last but not least, there were cockroaches in the apartment..