Super Cassis Paradis 8p piscine vue mer

😊: Location was great as was the outside space and pool. Aircon throughout made for a very comfortable stay. Views were amazing. Lovely spacious property.. 😢: Minor issues to note - one key with 8 adults was challenging at times. No en-suite toilets..

😊: Location was great as was the outside space and pool. Aircon throughout made for a very comfortable stay. Views were amazing. Lovely spacious property.. 😢: Minor issues to note - one key with 8 adults was challenging at times. No en-suite toilets..

We were charged a surprise additional fee, demanded in cash upon entry, for 'linen', we are currently in dispute about this. There are only 2 toilets (for 8 people) despite listing info. There is only 1 key and 1 gate clicker for entry so all guests must leave/enter at same time or 1 must remain. The kitchen hob runs on bottled gas, it ran out and there was no spare, so we were without for 2 days. The view from the terrace is beautiful, but the terrace needs some tlc (only 4 old stained loungers, ripped upholstery, decking needs attention, dirty 'bbq' - its just a couple of bricks and an old grill). The property is up a very steep hill above Cassis (72 steps) so not suitable for young children or elderly.

The property was brand new and as such was missing basic things such as bins in bathrooms and any comforts. The cooking and crockery was very basic. The beds were comfortable but the shower in the master was awful. Both bathrooms had a strange odour as if the drains were getting blocked. This was all tolerable. What was not acceptable at all was the attitude and manner of Nathalie the host representative. She was rude and non communicative. We asked if we could arrive 30 mins early and she declined. She was also on her phone when we arrived and we were clearly a bother to her. In contacting her on our stay she was unavailable after 830pm. She failed to leave us the gate codes to get in or out of the house or the street. On day of departure her people arrived at 945am. We were ready to leave, bags packed and were cleaning up the house. We had wiped down all the surfaces and were about to wipe the outside table. The help walked straight in at 0945 and pointed at the outside table and screamed that it was not clean. We have a son with special needs and she scared him to the point where he cried and told her to stop shouting. He’s 7 years old. When I asked her to stop she raised the level of her voice where my wife, who is French intervened and asked her to calm down. She then became rude and abusive. This was the WORST experIence imaginable at the end of a vacation. All in all I would suggest anyone thinking of staying in this house should think again !!! A real let down !!!

😊: Pool and views were beautiful. Proximity to village.. 😢: This is not a detached villa as advertised, it is attached to another property that also uses the private access and parking area, this is not what the advert advises customers.Toilet rolls were limited to one in each of the two toilets, which is not enough for a stay of one week for 3 people, far less 8 as advertised, we had to purchase more. Property is advertised as 3 en-suites, there are only 2 and only have a shower and sink, no toilet. There are two individual toilets, only one with a sink. None of the toilets are within the en-suites. We handed over €2000 euros in new €50 denomination notes, which we expected back at end of the rental. On departure day, we were given old used notes of various denominations, thus affecting our ability to return all of these notes on return to the uk. Effectively, this will have cost us approx’ £300-400 loss as we cannot return some of the notes due to poor condition. I will expect the owner to get in touch to discuss compensation due to the above..

😊: Pool and views were beautiful. Proximity to village.. 😢: This is not a detached villa as advertised, it is attached to another property that also uses the private access and parking area, this is not what the advert advises customers.Toilet rolls were limited to one in each of the two toilets, which is not enough for a stay of one week for 3 people, far less 8 as advertised, we had to purchase more. Property is advertised as 3 en-suites, there are only 2 and only have a shower and sink, no toilet. There are two individual toilets, only one with a sink. None of the toilets are within the en-suites. We handed over €2000 euros in new €50 denomination notes, which we expected back at end of the rental. On departure day, we were given old used notes of various denominations, thus affecting our ability to return all of these notes on return to the uk. Effectively, this will have cost us approx’ £300-400 loss as we cannot return some of the notes due to poor condition. I will expect the owner to get in touch to discuss compensation due to the above..

Check-in was on time and the kitchen has all the facilities for basic cooking.