Superbe appartement en centre-ville, 20min de Paris, 5 min d'Enghien

😊: Everything provided was enough for a group of 7. Provided coffee and tea, plenty toilet roll, extra blankets and was comfortable for the group. Metro was a 10-15 min walk. Apartment looked nice, large balcony, bedrooms were large, didn’t feel crowded even with a big group.. 😢: Struggle to first check-in, instructions aren’t clear enough to direct through which door to enter, what to do on intercom. Wasn’t very clean, floors were dirty and some wear on furniture but didn’t impact our stay overall. Unpleasant smell coming from fridge, but it was clean..

😊: Property was clean and in a good location only 20/30 minutes from Paris on the train. Would definitely recommend.

😊: Positive aspects include the apartment’s location. Since the RER C line was out of service during our stay, we walked to the Gare d’Enghien-les-Bains train station, which turned out to be a beautiful walk through a residential area and along the lake. It was also a nice touch that we had six coffee capsules and several individually wrapped jams prepared for five adults for a three-day stay.. 😢: Probably the biggest issue was that we had booked accommodation for 7 people, but only 6 beds were prepared. There was no bedding or towels for the seventh bed, which was a sofa bed. I asked in advance about the possibility of early check-in, as we were travelling with a 4-year-old child and our journey had started at 3:00 a.m. On the day of arrival, I received messages between 09:37 and 09:40 saying the apartment was ready. However, when I proactively called the host, I was told they didn’t know whether early check-in would be possible, since check-out takes place between 10 and 11 a.m. and they'd only know more once they saw the condition of the apartment. I was told they would contact me again — but they never did. Later, I received another message stating that the code to access the key lockbox would work only from 4 p.m. That was very confusing. I don’t know what I would have done if I had relied on the initial morning messages — I would’ve arrived and then had to wait until 4 p.m.? That would have been extremely unpleasant, especially with a small child. When I urgently needed help entering the apartment, I reached only voicemail and received a message saying everything was explained in the instructions. The same thing happened when I had problems leaving the apartment — I called both “emergency” numbers, but no one picked up. I left a voicemail, but no one ever called me back. As for the apartment itself: it’s quite neglected. There was mould in the shower, the showerhead holder was attached with a plastic clamp, a doorframe was chipped, and there was unemptied trash in the kitchen bin — including a used diaper and other items I preferred not to examine..

😊: The space and all cleaned with all facilities.. 😢: Nothing to add.