T2 Cozy au Centre - 3 Couchages - Annecy à 30mn - Chamonix, Megève à 45mn - Événements Salon RochExpo - Festivals - Train Express Annecy Evian-les-Bains- Genève

😊: EDIT: The response from the owner is riddled with inaccuracies and lies. Booking.com did not approve any payments, Booking.com helped us to stop the harassment. Please see snapshots to see what time they have raised the initial issue (24h later) and even later that day all of a sudden they have raised the damaged to the sofa. My advice is AVOID otherwise there is a chance they will ruin your holiday!! We booked this apartment as nothing else was available. It is on a busy main street and ok at best. On arrival there were some minor cleanliness issues — dirty pots and pans, bathroom not spotless — but we said nothing and got on with our stay. No dishwasher tablets were provided either, so we bought our own. The stay itself was fine. Then, the evening before our departure, we received a long message from the hosts containing a detailed list of checkout tasks — emptying bins, cleaning appliances, emptying and storing the dishwasher, turning off all devices, and more. None of this was stated in the property's listed policies at the time of booking. This was the first we had heard of any of it. The next morning, the lift was broken. Two neighbours witnessed this. My parents, dad aged 74 with health conditions, had no choice but to carry heavy luggage down the stairs. I messaged the hosts straight away to explain we could not take the rubbish out. The nearest public bins were 250 metres away, uphill — already an unreasonable ask, let alone in those circumstances. We ran the dishwasher before leaving so everything would be clean, and we left. More than 24 hours later, the accusations started. They accused us of: - Not taking out the rubbish - Leaving the heating on - Leaving the bedroom light on - Not emptying the dishwasher - Not cleaning the pots and pans properly - Leaving the TV box on. 😢: Let us address each one. We could not take the rubbish out — the lift was broken, my elderly parents could barely manage the stairs with the luggage, and the bins were 250 metres uphill. We told the hosts this in advance. The heating — yes, we left it at 22°C, a completely normal room temperature. The hosts claim the inspection was immediate, yet their message came over 24 hours later. Had they truly inspected immediately, they could have turned it off themselves. The lights were not left on. The TV and box were never touched during our entire stay. The dishwasher — we started it before we left so everything would be clean. Were we supposed to wait for a full cycle to finish before departing? As for the pots and pans — they were dirty when we arrived, something we chose not to complain about at the time. We had already paid a €50 cleaning fee. It is impossible to understand what this covers if guests are expected to do all of the above. And none of it was in the policies we agreed to at booking. We pushed back and opened a dispute with Booking.com. Within hours, the hosts suddenly reported that the sofa was damaged and demanded €300 to €500 — something never raised before, during, or immediately after our stay. This only came up once we fought back. The timing is not a coincidence. We asked them to stop contacting us. They ignored this and kept messaging. We had to involve Booking.com directly to get them to stop. What should have been a relaxing end to our holiday turned into two days of stress and anxiety. We were constantly checking our phones, dealing with accusation after accusation, worrying about unfair charges, and feeling harassed by people who were supposed to have been our hosts. It completely overshadowed the trip. No guest should ever have to go through this. Genius Level 3, no complaints in years of travel. This was the worst host experience we have ever had. Avoid..

😊: Spacious, comfortable apartment in good location.. 😢: No curtains, no bowls for microwave cooking, no toaster (grill in microwave warmed but didnt toast), the lift made ominous banging noises so used stairs!.