The Neroli Elegant and spacious ideally located

😊: The location was fabulous. 😢: A lot of stairs. Only one toilet and one proper shower. Lacking a few basics, corkscrew, bottle opener..

😊: We booked this property for 7 people over 4 days, though only 5 of us made the trip. The apartment itself is beautiful—recently refurbished with tasteful decor (no full-length mirror unfortunately). The location is truly amazing, right in the heart of the old town with plenty of shops, restaurants, and a vibrant weekend market just outside. The host communicated clearly before our arrival, especially regarding access instructions, which was appreciated. Unfortunately, this is where the experience ended for us as we encountered several issues during our stay.. 😢: Not as Expected – Important Details Missing Our stay was unfortunately marked by several issues that were not disclosed in the listing: Accessibility: The apartment is on the 4th floor with no lift. This was not mentioned in the listing and made arrival and departure painful with large luggage. Bathroom Setup: The listing described the property as a "4 x 2," which we understood to mean four bedrooms and two bathrooms/toilet. In reality, there are two bathrooms but only one toilet, which was very inconvenient for a group stay. Amenities Not Provided: Despite the listing stating that toiletries and toilet paper would be provided, the host informed us it was our responsibility. Only one bin liner was supplied for both the kitchen and bathroom, which was insufficient for a multi-day stay. And no wardrobe. Towels: The towels were worn out, dark colored (black and grey), and threadbare. We were given just one body towel and one floor towel each, with no spares. These did not meet basic hospitality standards. Check-Out Instructions: We were asked to strip all bedding, remove pillowcases and towels, place them in the laundry, dry all dishes, and return them to the cupboards. While leaving the property tidy is expected, the extent of these requirements felt excessive. The host also stated that failure to comply could result in charges without prior notice, which was concerning. Security: The main entrance door to the building was not functional and did not lock. We were given a code to enter but later found out the issue was pre-existing and known but not communicated beforehand. Internet: The Wi-Fi was unreliable and frequently disconnected. Suggestion: The host may want to consider installing a range hood above the cooktop to prevent moisture damage to the overhead cupboards. Overall, the property has potential, but the lack of transparency and basic hospitality standards marred our stay..

😊: Good location. 😢: After paying for the accommodation and a day before arrival, I was sent a list of rules and regulations There is no mention in the description on Booking that the apartment is on the 4th floor, over 79 steps, 8 flights of stairs. If you have mobility problems, don't bother and certainly don't take a suitcase. The 45 second video is useless, it shows the basics and nothing else. We asked 4 people for directions to the parking. No smoking or vaping in the apartment. Do not wear shoes inside the apartment. Do not eat food in the rooms. Do not put your hands on the white walls. As you walk in, there's a CCTV camera pointing at the door. Nowhere to sit to take off/ put on shoes. Floors weren't clean as we found out when we spilt a drop of water and cleaned it up and we were therefore not happy walking around barefoot or in socks, especially as we found a pin in the floor. I received the check out message before we had even entered the apartment. The apartment is apparently designed for 7 people. There are 2 bathrooms but only ONE toilet ( go figure). There's seating for 4 people at the breakfast bar( I guess you eat in shifts). No corkscrew or bottle opener ( a given I'd say considering the Provencal wines...) We had to strip the beds, put all sheets and towels by the washing machine and yet we paid €125 cleaning fee. We also had to clean all crockery, cutlery, glasses and put away. We had to take the garbage out to a designated spot ( no google map location) The bedrooms have no hanging space or bedside tables or mirrors . CAUTION: A deduction will be made without notice for any damage or deterioration. (including loss of keys or parking card). The caution about deduction for any damage is irrelevant, I took pictures of the state of the apartment and there are marks and scuffs on walls and doors. Fotos are attached. Key-box – location outside the door of the apartment, need to access apartment to get parking pass..

😊: Location was phenomenal stepping out into an incredible square and the spacious island unit in the very comfortable living room made for a relaxed fun evening of wine and our favourite French foods and cheeses and a moment to enjoy the accommodation at its best.. 😢: The 76 steps to reach it but was worth the walk up..

😊: It’s a marvelous apartment right in Grasse center blending modern furnitures, connectivity and space with tradition, quite recently remodeled with a lot of dedication from the owner..