Villa avec piscine, vue mer

😊: Great location. Lovely house and pool. 😢: I booked this villa 15th August until 29th August. The concierge took me around the property and provided me with the piles of bed linen paid for on 6th February. She did not mention that the blind in the room with single beds did not work. The bedding provided did not fit the beds. There were two sheets missing and one pillow case missing. None matched and they were not in very good condition. On the Saturday evening at 19.14 when I made up the beds, I reported these problems to her. She did not respond until the next day. She wrote that her manager was aware of the shutter problem. This should have been fixed before we arrived. We were left unable to put the shutters down to reduce the heat. As there were no curtains, we were also unable to block out the light to allow our child to sleep. Apparently, no bedding was available and it was not until Thursday 20th August that I was asked to collect our bedding from a local hotel. Two bottom sheets were given but the pillowcase was rectangular not square like the pillows! I was also disappointed that there was only one pretty flat pillow for each person. I am really not happy about this as this was an expensive property and I had paid for these services back in February. No refund has been offered. I contacted the concierge company on arriving home, as yet there has been no response..