Villa KeyWest 4★ · Piscine 14m · Gym · Architecte

😊: locatie en beschikbaarheid. 😢: Stay away from this property and its concierge service We reported several problems during our stay, including dampness, a musty smell, areas that appeared to be affected by mould, leaking air conditioning, faulty lighting, plumbing issues and green algae in the swimming pool. Instead of properly resolving these problems, every complaint was met with an excuse, a dismissive remark or criticism directed back at us. At the same time, the concierge service repeatedly tried to upsell additional services. Their priority seemed to be making more money rather than making sure the accommodation was clean, safe and functioning properly. After our departure, they withheld €150 from our deposit, claiming the rubbish had not been sorted correctly. They provided no photos, receipts or clear calculation, even after we asked for evidence. They claimed the charge covered travel costs, time and sorting the rubbish again. This was completely disproportionate. When we continued to ask reasonable questions, they called our complaints “unfounded and not credible” and announced that they would no longer respond. Multiple problems, no accountability and extremely unprofessional communication. Stay away from both this property and its concierge service..

😊: locatie en beschikbaarheid. 😢: Stay away from this property and its concierge service We reported several problems during our stay, including dampness, a musty smell, areas that appeared to be affected by mould, leaking air conditioning, faulty lighting, plumbing issues and green algae in the swimming pool. Instead of properly resolving these problems, every complaint was met with an excuse, a dismissive remark or criticism directed back at us. At the same time, the concierge service repeatedly tried to upsell additional services. Their priority seemed to be making more money rather than making sure the accommodation was clean, safe and functioning properly. After our departure, they withheld €150 from our deposit, claiming the rubbish had not been sorted correctly. They provided no photos, receipts or clear calculation, even after we asked for evidence. They claimed the charge covered travel costs, time and sorting the rubbish again. This was completely disproportionate. When we continued to ask reasonable questions, they called our complaints “unfounded and not credible” and announced that they would no longer respond. Multiple problems, no accountability and extremely unprofessional communication. Stay away from both this property and its concierge service..