Appartement Santocha

😊: Nothing.. 😢: The kettle was broken (dangerously) the host knew this and left it for someone to use ,with the potential to injure themselves. No WiFi. Also woke up on 2nd day to no electricity. Reported straight away 08:10 am ...they messaged us back at 20:50 over 12 hrs later! We were unable yo use yhe shower no cooking no light, nothing ! The WiFi on our arrival didn't work ,we reported this and they told us that they were aware of this and they think it was the heat !! We've travelled the last 2 weeks in plus 37 deg s and no problems with any WiFi anywhere we had stayed. Overall lack of communication or care to guests unforgivable. Booking .com could only tell us we've emailed host and must give them 24hrs to respond . Not much use when you are sat in an apartment with no electricity. . This was not a power outage as we had spoken to 2 other guests. Now 48 hours later , still no update from booking.com/ the apartment! So disappointing. Wasted a full day of our holiday, having to find alternative accommodation. No help from booking.com to do this neither! Was on the phone to booking.com twice during the day. Two hours! We got alternative accommodation.. paid by ourselves with Air b and b..