Charmant T2 avec Jardin Proche gare

😢: We booked this apartment for a short stay with our 3-month-old baby, but unfortunately had to leave the same day due to multiple serious issues (the host didn't bother to make an effort to help us out). The apartment is described as easily accessible and close to parking, but in reality, the parking is about a 15-minute walk away, including stairs and no elevator access for families with strollers. The only elevator available is restricted for handicapped use, and we were denied access by the operator. Carrying a stroller and luggage up multiple stairs was extremely difficult and unsafe. To make matters worse, the neighborhood felt very uncomfortable (look it up on TikTok for reference). On our way to the apartment, we were scolded and harassed by local youths who kicked a ball toward us and acted aggressively. It did not feel safe at all, especially thinking about coming back late in the evening with a baby. The listing is also misleading in terms of location. It mentions being close to McDonald’s and parking, but both are a long walk away. A clean terrace is presented, but in reality, the grass hasn't been cut for ages, and the exterior furniture is dirty and rusty. The host initially responded quickly, but once I explained the severity of the situation and asked for support, the communication stopped. We had no choice but to leave and book another place at our own cost. This apartment may work for solo (male) travelers or couples with no accessibility needs, but it is not at all suitable for families, especially with young children. I urge Booking.com and the host to update the listing with clear, honest details about access, safety, and suitability..

😢: We are Very disappojnted about our staying. The check-in procedure is complicated and takes time. The key box is hard to reach and we had to twist our necks and put our arms and heads through some branches to enter the code and take the keys. After that, our jackets were scratched. But the worst thing is the apartment was supposed to be ready by 3 pm, and was still not ready at 4! Even worst than that, a few minutes after we entered and started feeling comfortable someone broke in: it was the guy in charge of cleaning! We got so scared before realizing he was a worker. Apparently his company had not told him the job had to be finished by 3 pm. We were tired after 8 hours walking and needed to rest,but we had to wait and eventually decided to leave. The cleaning guy did a good job. Last but not least, when we left the apartment we lost 10 minutes due to the keybox not working. Again, we had to put our heads in the middle of branches and couldn’t see the numbers properly. If you need us to prove it, we got pictures. Thanks for your attention..