Hotel.sarl😢: When we arrived in the apartment we couldn’t reach the company of the flat by phone. Unfortunately, the place was not properly cleaned at all. There were fingerprints everywhere on the table and lightswitches, dust on surfaces, make-up and dirt on the bed sheets and some stains on the toilet and sink. We asked the flat owner to send somebody to clean it properly. They assured us that it was done the following day. In the evening we checked again and the flat was still the same. Also the bed sheets were still in the same condition. We asked the owner for any kind of compensation and sent him the proof photos. We had to spend three nights in another hotel because the hygiene conditions weren’t appropriate enough to stay overnight. I think it would be fair to say, that it was below the norms. We asked severaly times for any kind of compensation and/or a refund but the company completely ignored us even though they promised us to be there for us any times. Not even booking.com could reach them and provide us with anything..
CIA - Studio du Moulin Rouge - Studio Apartment with Queen Bed
Villa · Paris (75)
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À propos de CIA - Studio du Moulin Rouge - Studio Apartment with Queen Bed
Appartement • 2 personne(s) • 1 chambre • 1 lit
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😢: When we arrived in the apartment we couldn’t reach the company of the flat by phone. Unfortunately, the place was not properly cleaned at all. There were fingerprints everywhere on the table and lightswitches, dust on surfaces, make-up and dirt on the bed sheets and some stains on the toilet and sink. We asked the flat owner to send somebody to clean it properly. They assured us that it was done the following day. In the evening we checked again and the flat was still the same. Also the bed sheets were still in the same condition. We asked the owner for any kind of compensation and sent him the proof photos. We had to spend three nights in another hotel because the hygiene conditions weren’t appropriate enough to stay overnight. I think it would be fair to say, that it was below the norms. We asked severaly times for any kind of compensation and/or a refund but the company completely ignored us even though they promised us to be there for us any times. Not even booking.com could reach them and provide us with anything..