Flat at border suisse

😊: Communication on the day was excellent. We were in Switzerland without wifi, so was difficult. The guy rang me to put me at my ease. Was spacious.. 😢: Patio doors didn't shut/lock & there was only a shutter. Felt vulnerable as it was the ground floor. Whilst photos show building & door number being there, they weren't. Feel that the photos give a unrealistic positive view of flat. Very basic & tired. Little things like not enough cutlery for more than 2 people, same for crockery. Freezer door is broken & keeps falling off..

😊: The location is great and it's a nice walk from the train station. The apartment offers everything you need for a night or two.. 😢: The bed linen and towels didn't feel clean. They didn't smell bad or anything, but nothing was ironed, which gives a bad impression. Everything else was fine..

😊: Quick and easy to gain access to the apartment.. 😢: Unfortunately there was no hot water in the apartment. I informed the host at night and they couldn’t fix it. No apologies or assistance were provided. I would at least expect some sort of compensation or apology..