Grammont 5 - Appartement luxueux à Tours - One-Bedroom Apartment

😢: Me and husband booked this property at 4 pm the same day. After an hour we received an email asking us to confirm additional payment deposit 500 euros. As we haven’t noticed that an hour ago when we booked and we disagree with such a deposit for one night stay we messaged the property and requested cancellation and refund. The property answer was ignoring our request and explaining what is the deposit for. We messaged again. No answer for hours. We spent 2 hours on the phone with booking.com customer service they emailed the property twice. After 3 hours we have been refused refund. Such a horrible experience. Thanks to booking.com we have received partial refund from Booking. Com very kind gesture. Please be aware that this property has very poor customer service ..

Exceptionnel<br>#128578; Très propre je suis très contente 😊 merci beaucoup

Plus tôt bien<br>#128578; L’appartement est égal aux photos Vraiment très beau très chaleureux. Et une très belle décoration avec un mobilier très chic.<br>#128577; Le bémol est la literie Canapé on sent le vécu.Je n’en dirais pas plus . Et le matelas malheureusement a fait son temps. C’est vraiment dommage

Exceptionnel<br>#128578; L'emplacement, le parking, proximité des transports en communs. Logement spacieux, propre.<br>#128577; Rien

😊: The only good thing I can say, is that the apartment has a really good design. It was supposed to be comfortable and nice, but it wasn't... 😢: This was the first time in my accommodation experience that we decided to leave one day earlier. We travel a lot and every year we have at least 6-8 accommodations only with Booking. First of all - the apartment was dirty. I can't say "not well cleaned", because if it were somehow cleaned, it would be better. We arrived exactly at the time of check-in after the long road. We realized, that someone is still "cleaning" the apartment. They asked to wait another hour. We agreed to stay in the car. After entering the apartment we noticed a bad smoking stink. Then we realized that the kitchen, dishes, cups, and plates were dirty. We found dirty dishes in the dishwasher. The oven was full of the pieces of the food—some old spoiled juice or yoghurt in the drawer. We wanted to clean - but didn't find any garbage bags. The garbage bin was dirty with some jelly stuff... Luckily we had some travel bags and we used them for the garbage. The toilet was dirty. The bed had no bed sheets. We found wet bed sheets in the washing machine. The bed was covered in someone's hair... After spending an hour cleaning up the mess we understood, that wifi was not working at all. I tried to contact a host many times in Booking Messenger, and in WhatsApp - but no answers. We understood, that no way to stay on this property. And decided to leave the next morning. We left the apartment cleaner, than it was before... Nonsense. Still, we didn't get any messages from the host. And I suppose that the one who is maintaining this property is GTH Concierge company. And interesting, that in the price of the property was included 46EUR for cleaning! Cleaning of what?? We claimed a refund for one night. All the pieces of evidence were filmed and sent to Booking support. Only the day before we spent a night in the apartment hotel in Spain, for the same price, which I gave 10/10 points to. As summary - avoid this property. It has to be unpublished from Booking.com..

Exceptionnel<br>#128578; Parking privé. Équipements modernes très hitech.Grands placards de rangement. Balcon avec tables chaises donnant sur le séjour. LIterie excellente. Appartement irréprochable avec une hygiène parfaite .lot de plusieurs serviettes .à recommander .<br>#128577; Aucun avis négatif tout était parfait .

Grammont 5 is a modern,...<br>#128578; The instructions were clear and we had no issues getting into the unit. We loved having a washing machine to use and the unit was very clean.<br>#128577; We had issues with the wi-fi and weren't able to connect with the host.