L'Envers SPA - Suite Romantique Metz Centre

😊: The positive points were the location, which is close to the city centre, and the jacuzzi.. 😢: The apartment looked much more luxurious in the photos than it actually was. From the moment we arrived, we noticed several issues: the bathroom sink did not drain properly, the shower area had no door, and the toilet was in a very small separate room with a door that could not properly be locked, so there was very little privacy. The kitchen was also poorly equipped, with only a very small pot and frying pan, making it practically impossible to cook. However, these issues would not have bothered us nearly as much as the extremely strong smell of mold. The bedroom is located in the basement, and the smell was unbearable. After sleeping there for just one night, the smell of mold had even transferred to our pajamas. We had booked two nights, but because we arrived very late, we had no realistic alternative that first night. The following day, we left and did not spend the second night there. We contacted the property, and initially they were very understanding and said they would offer a refund. Unfortunately, more than a month has now passed and we have still received nothing. We were offered €45, despite having paid €317.14 for the two-night stay. This was the first time we have ever had such a disappointing experience with a Booking.com property, and the first time we have ever felt the need to request a refund. We are not picky guests and would normally overlook minor issues, but the mold smell was simply impossible to tolerate. Overall, we were very disappointed and would not stay here again..

😢: Mettre plus de serviettes à disposition.