La costière

😊: The location of the house was lovely not to far out but far enough to feel relaxed. 😢: Unfortunately, I wish I had taken the previous negative reviews more seriously before booking this property. The biggest issue appears to be the way the property is managed. It seems the house is cleaned after one group leaves and then simply left until the next guests arrive. By the time we arrived, dust had settled again, debris had blown into the pool area and the property did not feel prepared for incoming guests. The beds were technically “made”, but this literally consisted of a sheet being put on the bed – you are effectively left to make the beds yourself. For a house advertised as sleeping up to 12 people, the kitchen equipment was ridiculous: approximately four plates, two bowls and four glasses. Cutlery was dirty, the kitchen drawers were dirty, and although the bathrooms and floors appeared to have been cleaned, there was no attention to the overall cleanliness or presentation of the property. The outside area was particularly disappointing. A pool beds broken, the whole area felt tired and in need of maintenance, and I actually had to remove weeds from around the pool myself so that the children could access it safely. Even more concerning, gas canisters mentioned in a previous review months ago were STILL in the bin when we stayed. That tells you a lot about how thoroughly this property is being checked between guests. The iron was also broken. We reported it and were told a replacement would be dropped off. It never arrived. What makes this more frustrating is that I specifically contacted the company before our stay because I had read the previous reviews. I was reassured that these problems would not happen to us. Unfortunately, they did, including issues that had apparently been raised months previously. Communication also feels extremely impersonal and automated. At times it genuinely feels as though you are dealing with AI or somebody sitting in a distant office rather than a management company that actually knows the property, inspects.

😊: Very good air conditioning, beds were comfy and the water was hot when needed. The interior was nicely decorated, nothing felt old.. 😢: The overall cleanliness, both inside and outside. The pool had to be closed for 3 days because it had to be treated with chlorine and other chemicals..

😢: We stayed for three nights as a group of six and unfortunately our experience was very disappointing. While the photos on the listing look lovely and modern, the condition of the villa on arrival did not reflect them. Upon arrival, we found a dead mouse and litter in the swimming pool, which I reported immediately. The pool was one of the main reasons we booked this villa, but despite reporting the issue straight away and following up several times, it remained unusable for our entire stay. There were also ants throughout the first floor, extremely dirty floors to the point where the bottoms of our feet were black after walking around the villa, and dirty towels on arrival which we could not use. The television could not be used due to a faulty remote control. The entrance gate was propped open with rocks and would not close properly. There were no blinds in the ground-floor bathroom, meaning it could be seen into from outside. The outdoor bins were already completely full, including used nitrous oxide canisters left by previous guests, which was an unpleasant first impression and despite guests being expected to sort and dispose of their rubbish. In addition, the villa was poorly equipped for the number of guests staying. Communication was slow throughout our stay, and several of the issues were never resolved before we checked out. Although I was later told the pool had been cleaned on our last night, when we checked, it remained dirty and in a condition we did not feel was suitable to use. We raised our concerns during our stay to give the property the opportunity to address them, but unfortunately the experience fell well below what we expected based on the listing. I unfortunately would not recommend booking this villa..