😊: The location was good. Everything else was absolutely terrible!!! There were three different parties involved: Booking.com, Holidu, and the property owner. Sometimes we received messages in Italian and sometimes in English, and we never even knew who was responding to us. We found cockroaches in our apartment. They downplayed the problem, even though we found seven cockroaches within just 24 hours. They wanted to come and spray the apartment with insecticide while we were still staying there, and we were expected to remain in the apartment with our small baby. We left after just one night. We did not receive a full refund. The property owner would have refunded us the entire amount, but the intermediaries, Holidu and Booking.com, failed to refund what they should have. Absolutely appalling service from Booking.com and this Holidu-whatever-it-is company.. 😢: The location was good. Everything else was absolutely terrible!!! There were three different parties involved: Booking.com, Holidu, and the property owner. Sometimes we received messages in Italian and sometimes in English, and we never even knew who was responding to us. We found cockroaches in our apartment. They downplayed the problem, even though we found seven cockroaches within just 24 hours. They wanted to come and spray the apartment with insecticide while we were still staying there, and we were expected to remain in the apartment with our small baby. We left after just one night. We did not receive a full refund. The property owner would have refunded us the entire amount, but the intermediaries, Holidu and Booking.com, failed to refund what they should have. Absolutely appalling service from Booking.com and this Holidu-whatever-it-is company..
Appartement Bruno avec terrasse privée et Wi-Fi
Villa · Annecy (74)
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À propos de Appartement Bruno avec terrasse privée et Wi-Fi
Appartement • 4 personne(s) • 2 chambres • 2 lits
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😊: Maison Bruno is a well-equipped apartment that had everything we needed for our stay. We particularly liked the good outside space/terrace and the proximity to the lake and local shops, bars and restaurants. The immediate area was quiet in the evenings..
😊: Garden, location, very well equipped, very clean, lots of towels and bedding provided, ideal location, low key check in (no fuss), a home from home, felt nice and comfortable, and near the carrefour!.. 😢: The shower was a little hard to get in and out of for our daughter and cubicle a bit small for all of us as none of us are petite!.
😊: Loved the garden and fully equipped kitchen. Everything was exactly as advertised. Spacious home away from home within walking distance of the lake. Old town easily reachable too..
Pros: Great apartment with plenty of outside space. Has everything you need for a wonderful stay.
Très bien<br>#128577; La haie qui était infesté de moustiques