OPERAPPART

😊: Nice position in the city center.. 😢: Unfortunately, we were woken up in the late evening by noises. Turning the light on, we saw a MOUSE on the table, which then ran into the bathroom. Doors and windows had been kept closed. I immediately texted the owners, asking for help and hoping they could bring us a mousetrap, but they never replied. The large gaps on both sides of the bathroom door made it impossible to isolate the mouse safely and sleep there. Because of this situation, we had to leave the flat immediately. While packing our belongings, I updated the owners again, hoping for assistance, but they still didn’t answer. We eventually had no choice but to leave and sleep in the car. The overall hygiene conditions of the apartment were also poor (hair left on the kitchen counter, dirty pans...), making infestations even more likely. Given that we could not use the apartment to sleep safely – which is the main purpose of a booking – and that we experienced significant discomfort, we requested a full refund for this stay. The owners first replied that mouse infestations were taking place in the historical center and that the government was trying to reduce them, but still requested proof. Of course, taking a picture had not been our first thought in such a stressful moment, but we had updated them in real time. We explained that, but they simply stopped replying, despite we asked for an answer several times. In the end, We didn't receive any refund – not even partial, even though we waited almost 2 weeks..

😊: The location was good, very central nearby shops, the port, restaurants etc. it also had a nice kitchen.. 😢: The apartment was ok, however the huge issue was the humidity/moisture levels. There was no ventilation whatsoever. It is almost impossible to stay there more than 2 days, as you can’t breathe. The atmosphere inside the apartment was hotter and more moisty than the outside where there was 34 degrees. After 3 days there all our clothes stink like mold. This is dangerous for someone with breathing problems or asthma or allergies. Needs to be fixed asap..

😊: Good Location, easy access, clean bathroom, kitchen, perfect for one night. 😢: No sharp knives.

😊: Good facillities with the kitchen and was clean enough.. 😢: This is on the first floor and quite literally the doors open onto the street but are protected by a cage. It was a bit odd, very dark and not very nice to spend time in there..