Studio 5

😢: Our stay was extremely disappointing, mainly because of the terrible communication and the completely unacceptable way the checkout was handled. From the moment we arrived, communication with the hosts was extremely difficult. We received no clear information about the check-in process and had to repeatedly try contacting them through Booking, phone calls, WhatsApp, Telegram and Viber just to get basic information. The biggest problem happened on the day of checkout. We had originally agreed that we would leave at 7:00 AM. However, the evening before our departure, our flight was moved to a later time, so I immediately contacted the host through Booking and asked if we could check out later. I received no reply there, so I found another contact number and sent a message. I was explicitly told that we could stay until 12:00 and that there was no need to worry. Despite this written confirmation, at 7:42 AM a woman started aggressively knocking on our door, telling us that we had to leave. I explained the situation and showed that we had received confirmation that we could stay until 12:00. She said she did not know who had sent the message. After discussing the situation, she agreed that we could stay until 10:00 and told us she would return at 10:00 because new guests were arriving at 11:00. We agreed and began preparing to leave. However, at 9:15 AM she came back again, already visibly annoyed, asking why we had not left yet. I reminded her that we had agreed on 10:00. She then left, but returned at approximately 9:50 AM and became extremely aggressive. At that point she started shouting at us, accusing us of causing problems and insisting that we should have left at 7:00 AM. She even claimed that there were no messages from us. When I showed her the actual conversation and the message where the host had explicitly confirmed that we could stay until 12:00, she could clearly see it, but continued arguing and said she did not want to listen to our explanation..