Charme Authentique au Cœur du Centre Historique de Brantôme

😢: We requested a cot for our child for our stay here. We found out the day we were about to check in that they could not provide this. They also advised that bed linen needed to be requested in advance, but this was not made clear to us. They then couldn’t provide this either..

😊: Lovely spacious historical villa in a great position on a quiet street in the centre of a lovely town. Free carpark close by, could drop bags near door (just needed to be aware of one way streets). 😢: Holidu advised there was a hidden 30 Euro charge for linen after the booking was complete. This was not mentioned on booking.com listing and they would not agree that this was not transparent. In Checkin was stressful, three booking platforms booking.com, Holidu and La Concierge. Holidu seems to manage it but refers you to contact La Concierge for access code etc who did not reply to our messages etc. the day before. Cleaning downstairs was not great, dirty floor, old stained teal towel and sponge, plates and cutlery needed to be washed before use. Kitchen was tight on bench space. These little things detracted from an otherwise lovely place..