L'Écrin Jacques Ourtal

😊: The apartment had an excellent location, within walking distance of the New Town and very close to the Old Castle. The area was convenient for sightseeing and exploring the city. The apartment also had a Smart TV and fast Wi-Fi, which made our stay more comfortable. The coffee provided was good, although only a few capsules were available. Wine opener and wine glasses were available which was comforting.. 😢: Unfortunately, the bed was very uncomfortable. Every time we turned over, it made a loud squeaking noise, which was extremely disturbing and woke us up during the night. This issue should be addressed as it significantly affected the quality of our stay. The lack of pillows was also uncomfortable - 1 flat pillow per person was not enough for us. Lack of the hair dryer was also discomforting..

😊: Great place to stay in he beautiful city of Carcassonne. A very spacious apartment, living room with couch, dinner table with chairs, kitchen, bathroom and a bedroom with double bed. Everything was very clean. Easy autonomous access via friendly and helpful agency. The apartment is situated very close to the city centre and not to far from the ramparts as well. I appreciated the quietness of the building(other residents).. 😢: Everything was fine.

😊: Very clean property in a good location. Only a few minutes South of La Bastide Saint-Louis. Very near bus stops to the airport and wide area. Hosts very helpful And available via WhatsApp while I couldn't get the Wi-Fi to work. Everything was fixed very very quickly. Comfy bed and cosy but spacious enough living area. Really good to have a plug by both sides of the bed and even an extension lead. Loads of essentials were provided including soap, shower gel and even spare toothbrushes and toilet roll in the bathroom. The kitchen was equipped with coffee pods as well as washing up liquid and bin bags and also tea towels and even olive oil for cooking and washing powder if you needed to wash your clothes. No AC (but I knew this before booking and it standard in France) but there was a good fan and wooden shutters on both windows to keep the heat out in the day.. 😢: The only improvement (and it's a very, very tiny one) was that I think it could have had a fan in the bedroom and bathroom but that's because we were in the middle of a heatwave in July and it was very, very hot. But we just simply moved the fan at night. Nothing else negative about the whole stay. The only problem I experienced was that the Wi-Fi was not working when I initially arrived but I sent a message to the owners and it was up and running within about 5 minutes..