😢: The bed had not been assembled correctly. The slats on the bed collapsed at midnight leaving the mattress on the floor, when a text was sent to Julia, the property manager. There was no response from Julia in the morning. I then wrote to Laura, who had provided the keys upon arrival. Laura asked me to write to Julia at a different number than the one Julia had been contacting me on. Julia said she knew nothing about the broken bed. She said she would address a reimbursement after the bed was fixed. We were there for only three nights, day one elevator not working, night one the bed collapsed, night two Farhat, the carpenter drilled holes in the bed frame to reinstall the bed slats during our dinner, night three the oven could not be used because there was no oven appropriate cookware. Julia said to go to Booking.com for reimbursement, Booking.com says property is responsible for reimbursement. I paid for a completely functioning apartment, that is not what was provided..
La Suite des Ternes
Villa · Paris (75)
À propos de La Suite des Ternes
Appartement • 6 personne(s) • 1 chambre • 3 lits
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Avis clients (26)
😊: Very nice and friendöy check-in with Veronika. She was flexible with the time, introduced the flat andexplained the rule very well. She took 400€ deposit on the credit card which was ok for me. And took a picture of my ID which is custom in france for flat rental.. 😢: Nothing all good. Bed very comfortable.
😊: Good location, neat and clean. Transportation quite close. Many decent restaurants nearby. Markets nearby. Definetly a good place to plan a visit to Paris..